Help Desk IT Outsourcing: The Reasons and Rewards 

As the owner of a company, you have probably entertained the thought of outsourcing some aspect of your business. The benefits of outsourcing seem obvious, touted by experts across numerous industries as the answer to cutting costs for business functions ranging from information technology to accounting, marketing, and human resources; it seems possible that you could run an entire company without ever hiring a single employee. 

But is there more to outsourcing than the bottom line? What are the other reasons companies choose this route? What about ramifications for aspects of your business that is not so easily quantified? 

We’ll provide some tips to help you manage successful relationships with your IT service providers (whether they are full-time staff, or outsourced). 

The Reasons to outsource your IT

According to the Outsourcing Institute, there are many reasons why companies outsource. Here are some of the top reasons: 

  1. Reduce and control operating costs.

    When you outsource, you eliminate the costs associated with hiring an employee, such as management oversight, training, health insurance, employment taxes, retirement plans.

  2. Improve company focus.

    It is neither practical nor possible to be a jack of all trades. Outsourcing lets you focus on your core competencies while your outsourced team focuses on theirs.  

  3. Gain access to exceptional capabilities.

    Your return on investment is so much greater when you outsource information technology to a firm that specializes in the areas you need. Instead of just the knowledge of one person, you benefit from the collective experience of a team of IT professionals. Outsourced IT companies usually require their IT staff to have proper industry training.  

  4. Free internal resources for other purposes.

    You may have someone in your office that is somewhat familiar with computers or accounting, but most likely these were not the jobs he or she was hired to do. If they are spending time taking care of these things, who is doing the job that they were employed to do? Outsourcing allows you to retain employees for their highest and best use, rather than wasting their time on things that may take them longer than someone who trained in these specific areas.  

  5. Resources are not available internally.

    On the flip side, maybe you don’t have anyone in your company who can manage your IT needs, and hiring a new employee is not in the budget. Outsourcing can be a feasible alternative, both for the interim and for the long-term.  

  6. Maximize restructuring benefits.

    When you are restructuring your company to improve costs, quality, service, or speed, your non-core business functions may get pushed aside. They still need to be handled, however, and outsourcing is an optimal way to do this. Don’t sabotage your restructuring efforts by failing to keep up with non-core needs.  

  7. Function difficult to manage or out of control.

    This is a scenario when professional outsourcing can make a big difference. But don’t make the mistake of thinking you can forget about the problem now that it’s being “handled.” You still need to be involved even after control is regained.  

  8. Make capital funds available.

    By outsourcing non-core business functions, you can spend your capital funds on items that are directly related to your product or your customers.  

  9. Reduce Risk.

    Keeping up with the technology required to run your business is expensive and time-consuming. Because professional outsourced IT providers work with multiple clients and need to keep up on industry best practices, they typically know what is right and what is not. This kind of knowledge and experience dramatically reduces your risk of implementing a costly wrong decision.  

Why is Outsourcing your Technology to us so promising? 

Reasons to Outsource Your Help Desk Support to HelpDeskRealty. 

  • No exhausting Interviews
  • No Payroll tax expense
  • Zero Vacation Pay
  • Zero Workers Compensation
  • No Ongoing Training Costs
  • No Performance Reviews
  • Predictable Monthly budget 

For a monthly support fee, you know, in advance, the costs of Help Desk / IT support allowing you to meet your budget requirements. With HelpDeskRealty we offer a flexible variety of support options that makes the most sense to your organization. 

Call us today for a no-cost consultation!


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