Full Service IT Solutions

Managed Computer Support Services

Reduce Downtime - Increase Profitability

HelpDeskRealty is dedicated to keeping your technology investment up and running smoothly so you can focus on your business. You can relax knowing our partnership with your organization means we take your IT personally, and strive to keep your staff productive with the tools they need to drive your business forward.

Detect IT issues before they effect your bottom line

HelpDeskRealty’s IT Services are built to cover all of your IT support needs, from your employee workstations to your servers, and even other devices on your network that are necessary for your organization’s efficiency. By us performing regular maintenance and monitoring your systems, we can drastically reduce the amount of downtime your staff experiences. Our team is always looking out for your business and your goals, and can help you meet your IT needs as you expand. Our proactive maintenance can keep your IT investments running smoothly and our experienced support staff can assist your users with any technology-related issues.

Finally budget your IT expenses

Imagine being able to finally budget your technology. Think how much faster issues will get resolved if your entire staff can call for support without increasing your monthly IT expenses. With HelpDeskRealty, you and your staff can rest assured that you can focus entirely on other business issues that need your attention, not your IT. In the long run, you save money with fewer issues, less downtime, and a no-surprises flat-rate that’s designed to work for small businesses.

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Computer Support

Computer slow or crashing

We have all experienced frustrating computer issues where our computer either opens programs and websites very slowly or often crashes, forcing us to reboot several times during the day. These problems take time out of your day that could be focused on growing your business. HelpDeskRealty can provide computer support by giving your computer the much needed tune-up it needs to run efficiently.

Virus or Malware

Despite your best intentions, sometimes computers accidentally get infected with viruses or malware from many different sources. If you think your system might be infected by a malicious program, HelpDeskRealty can provide computer support by running a multitude of security scans to ensure your system is clean and in top shape.

Internet Trouble

When your internet starts to seem slow or you have trouble connecting at all, it makes it very difficult to get your work done. HelpDeskRealty can help troubleshoot the problem and get your internet speed up-to-par so you can continue your work with fewer interruptions. If your network isn’t fast, stable, and secure, then your employees won’t be as productive and your business will be at risk.

Apps & Programs

There are a multitude of apps and programs we use on a daily basis. When those programs don’t run smoothly or don’t perform how we believe they should, then our work gets slowed down or completely halted. HelpDeskRealty can provide computer support by figuring out why your programs are not performing how you expect and get your applications running as they should.

Lost Files / Data

It is always a good idea to have a back-up of your files and data but that is in a perfect world. When that moment comes when your computer stops powering on or is completely unusable, there is still a chance your data can be recovered. There is no guarantee with data recovery as it all depends on the extent of damage done to the computer, but an unusable computer does not necessarily mean all hope is lost. We can help by removing the hard drive from the computer and perform recovery actions to save any crucial information that can be restored.

Business Continuity

Is your data secure? Would it survive a disaster? Can you afford to take a chance?

Any seasoned computer technician will tell you, there are two types of hard drives – those that have failed and those that will fail. The only question is when. With HelpDeskRealty’s Business Continuity Planning, you can have peace of mind knowing all of your data is continuously archived, redundant, and ready to restore at a moment’s notice, even after a major disaster.

Don’t underestimate the importance of your data

Over 80% of businesses don’t have a reliable backup solution. That means 80% of all businesses aren’t protecting one of their most valuable assets – their data. Think about it, your company’s data is the culmination of your entire staff’s work over the years. The cost of restoring data on a malfunctioning hard drive is astronomical and never guaranteed. We’ve all heard the horror stories; but ask yourself, how secure are your backups? Regardless of your type of business, your data is vital. You have invaluable, irreplaceable information to which you need access at any given moment; information that is constantly being changed and updated.

Protect your business from the inside and out.

The Internet offers significant benefits to small and medium-sized businesses, but with it comes many potent security issues. From malware to data theft, layering protection into your current IT infrastructure is becoming more and more important every day. We can help you by reviewing your company’s needs and finding a solution that works best for your business.

Spyware, malware, worms… the threats are abundant

Ever since the Internet began incorporating itself into everyone’s lives, viruses and spyware have done the same. Today, there are hundreds of thousands of viruses, and the number keeps growing. Viruses can cause a lot of problems for businesses, slowing workstations and networks down to a crawl, and can often be attributed to data loss. As part of our proactive IT, we keep your antivirus licenses and definitions up to date to protect your bottom line. Our antivirus solution has a small footprint, keeping workstation bottlenecks at a minimum.

Prevent threats from entering your Infrastructure

While Antivirus is vital to ensure a healthy IT infrastructure, precautions can be taken to stop viruses from entering your infrastructure in the first place. Prevent workstation downtime and slowness issues by locking down your network behind a Firewall. We can help pick out the best Firewall solution for your business, getting you the most for your budget. In fact, our solutions offer enterprise-level features for a small-business price. Stop dealing with workstation-based software firewalls that drastically slow down your end-users’ computers. Prevent harmful intrusion issues before you have to deal with them.

Protect your users from harmful internet content

Block inappropriate websites and content from entering your network. Do you have employees getting distracted at work with social networks like Facebook and Twitter? Do you want to improve the work environment by blocking adult content that is simply not tasteful? Our flexible content filters solutions can be set up with customized policies that keep your employees from getting distracted with sites that might keep them from doing their job, while still allowing them to search and browse the web as needed. Content filtering works in concert with your firewall solution to block malware (which is often found on inappropriate sites anyway!) to keep your IT infrastructure safe and secure.

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Focus on your business, not your IT.

 

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